1. Introduction
This Privacy Policy outlines how City Estate Window Cleaning Ltd, located at 6 Mercury Close, Rochester, England, ME1 3AT, collects, uses, maintains, and discloses information collected from users (each, a "User") of the cityestatewindow.com website ("Site") and its services. This policy applies to the Site and all products and services offered by City Estate Window Cleaning Ltd. We are committed to ensuring the privacy of your personal information in compliance with the General Data Protection Regulation (GDPR) and UK data protection laws.
2. Data Controller
City Estate Window Cleaning Ltd is the data controller responsible for your personal data. Our full contact details can be found below in Section 9.
3. Information We Collect
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us.
We also collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
4. How We Use Your Information
City Estate Window Cleaning Ltd collects and uses Users' personal information for the following purposes:
- To provide services and fulfill requests: To respond to your inquiries, provide quotes for our services, and manage your cleaning appointments.
- To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site: We may use feedback you provide to improve our products and services.
- To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails: If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., submitting a contact form).
- Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
- Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and interests (e.g., website security, analytics to improve user experience).
6. Data Sharing
We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission through consent or contractual necessity. Examples include web hosting and analytics providers.
7. Your Rights
Under GDPR, you have the following rights concerning your personal data:
- The right to be informed: About how your personal data is being used.
- The right to access: To your personal data.
- The right to rectification: To have inaccurate personal data rectified, or completed if it is incomplete.
- The right to erasure (right to be forgotten): To have personal data deleted or removed.
- The right to restrict processing: To block or suppress processing of your personal data.
- The right to data portability: To obtain and reuse your personal data for your own purposes across different services.
- The right to object: To processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority; direct marketing; and processing for purposes of scientific/historical research and statistics.
- Rights in relation to automated decision making and profiling.
To exercise any of these rights, please contact us using the details below.
8. Cookie Policy
Our Site may use "cookies" to enhance User experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.
We use essential cookies for Site functionality (e.g., session management) and analytical/performance cookies (e.g., Google Analytics) to help us understand how users engage with our site. These analytical cookies help us improve our website by collecting and reporting information anonymously.
9. Contact Information
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
City Estate Window Cleaning Ltd
6 Mercury Close, Rochester, England, ME1 3AT
Email: [email protected]
Phone: +441634402410
10. Last Updated
This document was last updated on 10 May 2024.